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Consumer Protection Executive Regulation — articles 1–43
- Article 1 — Article (1) Definitions
The definitions set forth in Federal Law No. (15) of 2020 shall be applied to this resolution. Otherwise, the following terms and expressions shall be accorded their designated meanings, unless the context requires other…
- Article 2 — Article (2) Coordination with the Relevant Authorities
1. The Ministry shall coordinate with the relevant authorities to ensure the protection of consumer rights, as follows: a. Develop plans and programmes to protect consumer rights; b. Study any proposals related to the pr…
- Article 3 — Article (3) Labelling
The provider shall clearly and legibly display the essential information specified by laws, regulations, technical standards, and approved specifications regarding the packaging or presentation of the product. Such data …
- Article 4 — Article (4) Instruction on the Use and Installation of the Good
1. Provider shall attach the data on how to use and install the good therewith, according to the nature of the good and the extent to which it includes parts that can be disassembled and installed. 2. The data set forth …
- Article 5 — Article (5) Announcing the Prices of Goods and Services
The provider shall abide by the following: 1. Announce the prices of goods and services in a clear and legible manner, provided that the announcement shall be made in one of the following ways: a. Writing down the price …
- Article 6 — Article (6) Provider Obligations Upon Contracting
The provider shall submit to the consumer an invoice proving conducting a transaction or contracting with him for the good or service, without placing any additional burden thereon, provided that it shall include the fol…
- Article 7 — Article (7) Used or Refurbished Goods
A provider who offers to trade used or refurbished good or that contain a defect that does not result in any harm to the health and safety of the consumer, shall clearly announce the condition of the good thereon, as wel…
- Article 8 — Article (8) Misleading Advertisement for a Good or Service
A description, advertisement, or offer of a good or service, as case may be, shall be considered deceptive if it includes a misleading statement that may lead, directly or indirectly, to creating an unreal or misleading …
- Article 9 — Article (9) Handling Contingencies
1. In the event of a crisis or unusual circumstances leading to an abnormal increase in prices, temporary measures may be taken upon a resolution of the Minister to limit such increase and protect the rights of consumers…
- Article 10 — Article (10) Unit Pricing
The Minister may, taking into account the special circumstances of dealing in some types of good and services, oblige the provider to approve the unit price for displaying the prices of some good, and to show it alongsid…
- Article 11 — Article (11) Warranty Document
The provider shall not advertise verbally or by any means of media about the warranty of the good without giving the consumer the document evidencing such warranty.
- Article 12 — Article (12) Warranty data
The warranty for the goods and the performance of services provided to the consumer by the provider shall be in accordance with the terms of the contract concluded between them, provided that the warranty shall include t…
- Article 13 — Article (13) Obligations of the Provider in Honouring the Warranty
1. The provider shall comply with the warranty of the service provided to the consumer for a reasonable period, commensurate with the nature of the service or the duration agreed upon with the consumer, whichever is long…
- Article 14 — Article (14) Provider Obligations Regarding Spare Parts
The provider shall provide the necessary spare parts for operating and repairing the goods according to the following: 1. With regard to spare parts for which consumers demand regularly and continuously: the provider sha…
- Article 15 — Article (15) Determining the Level of Consumer Demand for Spare Parts
Subject to the provisions of Article (14) of this Resolution, the concerned authority shall determine the level of consumer demand for spare parts, based on one of the following criteria: 1. The importance of the spare p…
- Article 16 — Article (16) Mechanism for Providing Spare Parts and Providing Maintenance Service
The provider shall establish a written mechanism for providing spare parts, providing maintenance service, and providing the warranty in accordance with the conditions set by the factory, and complying with it towards th…
- Article 17 — Article (17) Maintenance Works for Goods Under Warranty
1. The provider shall specify in writing a specific period for the completion of the maintenance work for the goods under warranty, according to the nature of the required maintenance or the reasons for the repair. 2. If…
- Article 18 — Article (18) Obligations of Provider Upon Providing Periodic Maintenance Services for Goods Under Warranty
When providing periodic maintenance services for the goods under warranty, the provider shall abide by the following: 1. Provide equipment, technicians and workers to provide the service within an appropriate period; 2. …
- Article 19 — Article (19) Warranty of Goods Within the Warranty Period
1. The provider shall provide a warranty for the good for the duration specified by the manufacturer or commercial agent. This warranty shall commence from the date on which the consumer receives the original or replacem…
- Article 20 — Article (20) Obligations of Provider Upon Discovery of a Defect in Goods
1. Upon discovering a defect in the good that affects efficiency, effectiveness, or the danger of use thereof, the provider shall inform the concerned authority and the consumer of the potential damages and how to preven…
- Article 21 — Article (21) Notifying Upon Discovery of a Defect in the Good
1. Upon discovery of the defect, the notification shall be made by the provider or his legal representative to the concerned authority in writing on the form prepared for such purpose, provided that it shall include the …
- Article 22 — Article (22) Informing the Consumer Upon Discovery of Defect in Goods
1. The consumer shall be notified upon discovery of a defect in the good by the provider or his legal representative, in coordination with the concerned authority, according to the following: a. Announcement in at least …
- Article 23 — Article (23) Obligations of Provider to Inform the Recovery of Goods
Obligations of the provider to inform the concerned authority and the consumer about the recovery of defective and harmful goods, shall be according to the following time periods: 1. In the event of recovery of goods aff…
- Article 24 — Article (24) Report Data Recovered Goods
1. The provider shall provide the concerned authority with a report on the goods that have been recovered, within (30) thirty days from the start of the recovery process, provided that this report shall include the follo…
- Article 25 — Article (25) Defect in the Goods or Service
The provider shall return the goods that do not have a warranty on the product, or that the warranty period of spare parts conflicts with the period of the full warranty on the product, or that do not have the warranty o…
- Article 26 — Article (26) Provider Obligations Regarding the Goods Defect
1. Before carrying out any repairs or changes to the goods, the provider shall document the condition of the goods at the time of receipt and the consumer technical notes, notify the consumer by any documented means and …
- Article 27 — Article (27) Provider Obligations to Provide Alternative Goods
1. In the event that a defect is discovered in the goods, whether due to the conditions of its preservation, storage, trading, installation, or other reasons that the provider bears, the consumer shall have the right to …
- Article 28 — Article (28) Provider Obligations Upon Defect Re-occurrence
1. If the provider is unable or fails to fix a recurrent defect, during the warranty period, or more than one defect that is not related to the consumer use towards the goods, then the consumer has the right to obtain ne…
- Article 29 — Article (29) Provider Obligations to Re-perform the Service
1. The provider shall re-perform the service in the manner that was agreed upon, in the event that a defect is discovered in how the service is performed for any reason attributed to the provider, and the consumer shall …
- Article 30 — Article (30) After-Sales Services
The Minister may issue decisions specifying warranty periods, conditions thereof, and prices of after-sales services for some goods, in proportion to the nature of those goods and the conditions of trading them in the ma…
- Article 31 — Article (31) Licence for Promotions and Discounts
1. The provider shall, upon making and announcing discounts in any means, obtain a prior licence from the competent authority in accordance with the procedures followed therein; 2. The provider shall, upon promoting good…
- Article 32 — Article (32) Monopolistic Practices
Subject to the provisions of Federal Law No. (4) of 2012 referred to above, the provider may not: 1. Discriminate between consumers when selling the goods or benefiting from the service; 2. Hide the good, refuse to sell …
- Article 33 — Article (33) Prohibition of Monopoly Agreements
Practices, agreements or contracts, whether written or oral, expressed or implicit, shall be prohibited if the purpose of the practices, agreements or contracts or the resulting effect is to establish any monopoly situat…
- Article 34 — Article (34) Prohibition of Including a Harmful Term to the Consumer
Each condition that would exempt the provider from its responsibility or any of its obligations stipulated in the law and herein towards the consumer, whether these conditions are contained in contract forms, invoices, d…
- Article 35 — Article (35) Consumer Complaints
1. The competent authority shall receive consumer complaints, examine them, and follow them up, and for this purpose it may take the following measures: a. Complaints registration, provided that it shall include the foll…
- Article 36 — Article (36) Testing Goods in Laboratories
1. The relevant authority may, whenever the public interest requires, test the goods in laboratories ensure the validity of the goods; 2. In the event of a dispute between the provider and the consumer, the relevant auth…
- Article 37 — Article (37) Procedures of Testing Goods in Laboratories
1. Goods test procedures and time periods required there-for shall be as follows: a. Samples of suspected goods shall be tested and analysed at the laboratories of the concerned authority or accredited laboratories; b. T…
- Article 38 — Article (38) Judicial Seizure Report
The competent judicial officer shall write a report on the violation or take samples in the presence of the owner of the commercial store or his representative, and he shall record in the report the measures he took, par…
- Article 39 — Article (39) Administrative Seizure of Goods
1. In the event that there is sufficient evidence on violation of the provisions of the law and this Resolution that would harm the consumer health and safety, the suspected goods and tools with the provider shall be sei…
- Article 40 — Article (40) E-Commerce
1. Subject to the provisions of this Resolution, the provider, who works in E-commerce, shall state in a clear and legible manner, according to the nature of each good, the basic data stipulated in the rules, laws, techn…
- Article 41 — Article (41) Administrative Fines and Penalties
The Ministry may impose one or more administrative penalties on the provider upon its violation of any of the acts that occur in violation of any of the provisions of Federal Law No. (15) of 2020 referred to and this Res…
- Article 42 — Article (42) Executive Resolutions
The Minister shall issue the Resolutions necessary to apply the provisions of this Resolution.
- Article 43 — Article (43) Publication and Entry into Force
This Resolution shall be published in the Official Gazette and shall come into force three months after the date of its publication.