The provider shall establish a written mechanism for providing spare parts, providing maintenance service, and providing the warranty in accordance with the conditions set by the factory, and complying with it towards the consumer, provided that it shall indicate in detail its obligations, their scope, and the rights of the consumer, taking into account the following: 1. Include this mechanism in documents (brochures) written in the Arabic language and in a clear and understandable formulation for the consumer, and place it in a prominent place in the sales outlets and centres affiliated with the provider, and enable the consumer to view it and publish it on the website. The consumer may also be provided with an additional, identical copy in another language. 2. Indication of the postal address, telephone number and e-mail address of the provider.
Interpretation and application must be checked against the official text and current version.