1. The consumer shall be notified upon discovery of a defect in the good by the provider or his legal representative, in coordination with the concerned authority, according to the following: a. Announcement in at least two daily local newspapers, one of which shall be in Arabic; b. Announcement on all websites and social media of the provider or the competent authority within (24) twenty-four hours of discovering the defect; c. The area of the announcement shall not be less than (15 cm x 15 cm) in a clear and legible manner, unless the concerned authority specifies other specifications for it; and d. The announcement shall include the following information: 1. Name, address, email address and contact number of the provider; 2. The trademark of the good; 3. Name, description and the country of origin of the good; 4. A clear picture of the good; 5. The number of the defective goods; 6. Description of the defect; 7. The model or operational number of the good; 8. Instructions that the consumer shall follow in order to avoid any damages that may result from the use of the good; 9. Instructions that the consumer shall follow to repair, replace or recover the value of the good; and 10. Communicate with the consumer by all available means, including by phone or via e-mail, and write this down in a special registry. 2. The concerned authority shall determine the period of time in which the announcement shall be made and the timing thereof, and it shall have the right to determine any other means of announcing.
Interpretation and application must be checked against the official text and current version.