When providing periodic maintenance services for the goods under warranty, the provider shall abide by the following: 1. Provide equipment, technicians and workers to provide the service within an appropriate period; 2. Carry out the necessary maintenance for the goods using trained human resources and appropriate techniques according to the instructions of the manufacturer, in a manner that guarantees the quality of maintenance; 3. Allocate appropriate means of communication with consumers to facilitate services and coordinate when receiving and delivering goods; 4. Indicate the periodic maintenance cost, the date of its performance and the time it takes, and place it in a prominent place in service centres affiliated thereto; 5. Provide a statement of the estimated cost of maintenance at any time upon request of the consumer; 6. Clarify the fee for maintenance services, including examination, inspection, replacement of damaged parts, how to calculate the price of labour and other paid services; 7. Indicate the prices of spare parts by placing them on the packaging thereof, or by using any other techniques or procedures that allow the consumer to verify them himself; and 8. Keep the replaced spare parts and deliver them to the consumer before paying the prescribed price. The consumer may assign them to the provider in order to destroy them in the appropriate ways.
Interpretation and application must be checked against the official text and current version.