Consumer Protection Executive Regulation

Article 19 — Article (19) Warranty of Goods Within the Warranty Period

1. The provider shall provide a warranty for the good for the duration specified by the manufacturer or commercial agent. This warranty shall commence from the date on which the consumer receives the original or replacement good in the event of a defect. The warranty period shall be extended for the duration(s) in which the consumer was unable to use the good due to repairs of defects covered by the warranty, or due to a delay in maintenance caused by the provider, or a delay in the supply of necessary spare parts during the warranty period. 2. The provider shall clearly and explicitly state the cases that invalidate the warranty, and the consumer shall be notified thereof prior to purchase. 3. The concerned authority shall have the right to regulate the validity of the warranty upon maintenance in the independent service centres on the good subject to maintenance, and on the good that, upon maintenance, requires using parts sold from other than the provider. 4. The concerned authority may organise after-sales service in independent service centres.

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