1. The competent authority shall receive consumer complaints, examine them, and follow them up, and for this purpose it may take the following measures: a. Complaints registration, provided that it shall include the following data: 1. The name, address, and capacity of the complaint and date of filing the complaint; 2. The name and address of the defendant and the nature of activity thereof; 3. The type of violation subject of the complaint; 4. The evidence on which the complaint is based and related documents, if any; and 5. Any other documents or data required by the concerned authority. b. The competent authority may refuse to receive any complaint that does not fulfil any of the data and documents specified in Paragraph (a) of Clause (1) of this Article, or if the complainant fails to submit the data and documents within the time period it specifies; and c. The competent authority shall study the complaint and respond to the complainant within the period it determines according to the nature of the complaint. 2. The complainant may submit the complaint to the Ministry in any of the cases that are determined by agreement between the Ministry and the competent authority.
Interpretation and application must be checked against the official text and current version.