1. If the provider is unable or fails to fix a recurrent defect, during the warranty period, or more than one defect that is not related to the consumer use towards the goods, then the consumer has the right to obtain new alternative goods with the same category and standards as the original goods, or for its value at the time of purchase, in accordance with the following conditions: a. Recurrence of the defect results in total or partial non-utilisation of the goods, or affects their market value, or the safety of use thereof; b. The provider exhausts two attempts to repair the recurrent defect in the goods, or three attempts to repair it if it is a vehicle, or that the multiple attempts to repair the defect take a period exceeding (15) fifteen days in each attempt, including the period required to provide spare parts; c. If the consumer fails to transport and send the goods to the provider to fix the defect, and it is still under warranty, the provider shall pay all transportation costs or send technicians to the consumer residence or the place of the goods. 2. In the event that the repair is not made in the first attempt, and the consumer fails to reach the provider authorised workshop, and the good is a vehicle that is still under warranty, the provider shall bear all transportation costs or send technicians to the place where the vehicle broke-down or the consumer residence, as the case may be. 3. The provider shall refund the price of the goods in the event that the consumer partially benefits from it, and it could not be repaired three times or more, after deducting the consumption percentage from the price of the product.
Interpretation and application must be checked against the official text and current version.