1. The provider shall re-perform the service in the manner that was agreed upon, in the event that a defect is discovered in how the service is performed for any reason attributed to the provider, and the consumer shall have the right to request re-performance of the service in the manner that was agreed upon at first, and without paying any fees or extra expenses by the consumer; 2. If the provider refuses or fails to perform the service properly or delays its performance, the consumer shall have the right to recover the full price paid for obtaining it; 3. If the subject of the service is the repair, maintenance or operation of the goods, and it results in a decrease in the value of the goods, loss of its functions or part thereof, or their destruction, the provider shall bear the costs of their repair or compensate the consumer for their value or the value of the damaged part thereof.
Interpretation and application must be checked against the official text and current version.