The provider shall provide the necessary spare parts for operating and repairing the goods according to the following: 1. With regard to spare parts for which consumers demand regularly and continuously: the provider shall provide them without interruption, as soon as the consumer requests them, within a period not exceeding (7) seven days from the date of the consumer request for them; 2. With regard to spare parts for which the demand of the consumer is not usually regular and continuous: the provider shall provide them within a period not exceeding (14) fourteen days from the date of the consumer request for them, except for force majeure and at the discretion of the concerned authority; 3. With regard to goods that are supplied from other than the local commercial agent: the commercial agent shall provide the necessary spare parts for maintenance and repair, if it was proved that they were covered by the agency contract at the date of the consumer request for them, or were subject of a previous agency. In this case, the obligation of the commercial agent to provide spare parts shall be within a period not exceeding (30) thirty days from the date of the consumer request for them, taking into account force majeure and emergency circumstances, if proven; and 4. With regard to spare parts that the factory has ceased to manufacture, the provider shall clarify this matter to the consumer by agreeing with him to provide alternative spare parts or find other solutions.
Interpretation and application must be checked against the official text and current version.