Consumer Protection Executive Regulation

Article 13 — Article (13) Obligations of the Provider in Honouring the Warranty

1. The provider shall comply with the warranty of the service provided to the consumer for a reasonable period, commensurate with the nature of the service or the duration agreed upon with the consumer, whichever is longer. If the provider fails to fulfil this obligation, the consumer shall be entitled to select from the following options: a. Refund the full price in the event of non-implementation of the service or failure to implement it; b. Refund part of the price to the extent of benefiting from the service or in return for what compensate the lack of service; or c. Re-performance of the service by the provider in the correct manner and in the contracted form. 2. The provider shall also be obligated to clearly warn the consumer of the possible damages as a result of the provided service, the precautions to be taken, if any, and how to prevent them and the means of treatment from any resulting damage, according to the nature of each service.

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