UAE Consumer Protection Law — articles 1–38

In applying the provisions of this Law, the following words and expressions shall have the meanings ascribed thereto, unless the context requires otherwise: State: United Arab Emirates (UAE). Ministry: Ministry of Econom…

This Law aims to protect all consumer rights, especially: 1.The quality of the commodity or service and the purchase as per the advertised price. 2.Maintaining the consumer's health and safety upon their purchase of the …

The provisions of this Law shall apply to all commodities and services inside the State, including the free zones, and the operations related thereto that are carried out by the provider, advertiser or commercial agent w…

All prescribed obligations pursuant to this Law shall be regarded as consumer rights, including: 1.Providing suitable and safe environment when purchasing a commodity or receiving a service. 2.Obtaining true information …

A Committee titled the "Supreme Committee for Consumer Protection" shall be formed by a resolution from the Cabinet upon a proposal from the Minister and shall be affiliated to the Ministry. It shall be chaired by the Mi…

1. The Department shall coordinate with the relevant authorities to ensure the protection of consumer rights. 2. The Department shall submit periodic reports to the Committee on the coordination with the relevant authori…

1. Upon offering the commodity for sale, the provider shall be required to place the labelling on its cover or package, or in a clear and legible place, and to clarify how to install and use it, in accordance with the ex…

1. Upon offering the commodity for sale, the provider shall be required to clearly write the price thereon. 2. Advertising the prices of commodities and services offered by the provider must not be misleading. 3. The pro…

In case of a crisis, contingencies or unusual situations in the internal and external markets, the Minister shall take all necessary procedures to protect the interest of consumers and prevent their harm. He may issue a …

1. The provider shall be required to honour all warranties, provide the required spare parts and maintenance, replace the commodity or return its cash value and be committed to the after-sales service of the sold commodi…

Upon discovering a defect or risk in the commodity or the service likely to harm the consumer when using it, the provider shall be required to inform the Ministry or the competent authority immediately of the possible da…

In case of discovering a flaw in the commodity or service, the provider shall be required to repair, replace or recover the commodity and reimburse its price or re-provide the service without charge, as prescribed by the…

If the same flaw occurs in the commodity three (3) times during the first year from the consumer receiving it, and which fundamentally affects the quality of the commodity's functionality, the provider shall be required …

The Minister shall issue resolutions determining the periods and terms of the warranty and prices of after-sales service as per the type and nature of each commodity or service.

Contracts concluded by the provider shall be required to provide for repair, maintenance or after-sales service, or the return or replacement of the commodity or the reimbursement of its value within specified period fro…

Subject to the provisions of legislation governing commercial agencies and enforced in the State, the commercial agent or distributor shall adhere to the following: 1. Honoring all the warranties provided by the producer…

The advertiser, provider and commercial agent are prohibited from describing the commodity or service in a manner containing false data or from advertising it in a misleading way.

The provider is prohibited from promoting the commodities or services or from making general discounts to the prices or from advertising them in any way, until they obtain a prior license from the competent authority.

Subject to the provisions of the existing legislation in the State, the provider is prohibited from concealing the commodity, refraining from selling it or from not providing the service to the consumer for the purpose o…

The provider shall be required to ensure the conformity of the commodity or service to the standard specifications, terms and controls related to health and safety and the relevant existing legislation in the State.

The provider is prohibited from including any term upon contracting with the consumer that would cause the consumer harm. Every term in a contract, invoice or otherwise shall be deemed void if it would exempt the provide…

1. The Ministry shall supervise the application of the general policy for consumer protection in cooperation with the competent authorities, and in particular the following: a. Raising the awareness and educating the con…

Subject to the aforementioned Federal Law No. (28) of 2001, as amended, the Ministry or competent authority – whenever required or in the event of a conflict between the provider and the consumer – may request to inspect…

1. The consumer shall have the right to claim compensation for the personal or material damages caused to them as a result of using the commodity or the service, in accordance with the existing legislation in the State. …

1. The e-commerce providers registered within the State shall be required to provide the consumers and competent authorities in the State with their names, legal statuses, addresses, licensing authorities and sufficient …

The data, advertising and contracts related to the consumer must be in Arabic, and it shall be permitted to use other languages alongside Arabic.

Subject to the applicable legislation, the Minister or his representative and the competent authority – in the event of necessity or urgency after receiving information or reports from competent authorities about a harmf…

The application of the penalties stipulated in this Law shall not prejudice any more severe penalty provided by any other law.

Whoever violates any of the provisions of Articles (7), (10), (11), (12), (15), (16), (17) and (21) and the provisions of Clauses One, Two and Three of Article (8) of this Law, shall be imprisoned for no longer than two …

Whoever violates any of the provisions of Articles (18), (19), (20) and (26) and the provisions of Clause Four of Article (8) of this Law, shall be imprisoned for no longer than six months and fined no less than 3,000 (t…

Upon the conviction of any of the crimes stipulated in this Law, the competent court may order: 1. The confiscation or destruction of the commodity and used material and tools, at the cost of the convicted party. 2. The …

Whoever illegally disposes, by any means, of the commodities and tools seized by the competent authority shall be imprisoned for no longer than two months and fined the equivalent to double the market value of the seized…

The provider, commercial agent and advertiser shall adjust their statuses in accordance with the provisions of this Law within a year from the date it is enforced. Such a period shall be extended to other similar periods…

Employees designated by a resolution of the Minister of Justice, in agreement with the Minister or the chairman of the Concerned Authority, shall have the capacity of judicial officers for proving all violations, within …

It shall be permitted for all interested parties to appeal in writing to the Minister or the Head of the competent Authority – as the case may be – the resolutions and procedures taken against them under the provisions o…

The Cabinet shall issue the Executive Regulation of this Law upon a proposal from the Minister within six months from the date it is published.

1. The aforementioned Federal Law No. (24) of 2006 is hereby repealed, as well as any provision that violates or contradicts the provisions of this Law. 2. The regulations and resolutions applying the aforementioned Fede…

This Law shall be published in the Official Gazette and shall come into force as of the day following the date of its publication.