UAE Consumer Protection Law

Article 10 — Article (10) Obligations of the Provider in Honouring the Warranty

Chapter Two: Obligations of the Provider, Advertiser and Commercial Agent

1. The provider shall be required to honour all warranties, provide the required spare parts and maintenance, replace the commodity or return its cash value and be committed to the after-sales service of the sold commodity during the period specified. 2. The provider shall be required to guarantee the service it provided and that it is free from defects and flaws during a period commensurate with the nature of such service, otherwise it shall return the amount paid by the consumer or a part thereof, or correctly re-provide the service. 3. The Executive Regulation of this Law shall determine the controls of implementing this Article.

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