1. The Ministry, the Concerned Authority, or the Sectoral Regulatory Authority, as the case may be, shall examine the complaint as to form within a period not exceeding fifteen (15) working days from the date of receipt thereof, for the purpose of verifying compliance with all legal requirements prescribed under the Decree by Law and this Resolution. 2. Where the complaint does not satisfy the legal requirements, the Ministry, the Concerned Authority, or the Sectoral Regulatory Authority, as the case may be, shall require the complainant to provide any data deemed necessary for examining the complaint within a period not exceeding fifteen (15) working days from the date of requesting completion of the required data or documents. 3. Where the complainant fails to provide the required data in accordance with Clause (2) of this Article, the Ministry, the Concerned Authority, or the Sectoral Regulatory Authority, as the case may be, may suspend the complaint examination procedures, extend the period referred to in Clause (2) of this Article where justified, or reject the complaint, as it deems appropriate. 4. Upon completion of the examination of the complaint, the Ministry, the Concerned Authority, or the Sectoral Regulatory Authority, as the case may be, shall issue a notice to the complainant containing either of the following: a. Acceptance of the complaint where sufficient information exists to initiate an investigation. b. Rejection of the complaint in either of the following cases: 1. Insufficient information to initiate an investigation into the complaint. 2. The subject matter of the complaint does not fall within the competence of the Ministry, the Concerned Authority, or the Sectoral Regulatory Authority, as the case may be. 5. The Ministry, the Concerned Authority, or the Sectoral Regulatory Authority, as the case may be, shall notify the respondent of the complaint and provide a copy thereof within ten (10) working days from the date on which the complainant is notified of the acceptance of the complaint. Such notice shall specify the period granted to the respondent for submitting its response, which shall not exceed thirty (30) working days from the date of dispatch of the notice, while observing the confidentiality requirements set forth in Clause (2) of Article (20) of this Resolution. Investigation procedures shall thereafter be commenced in accordance with Article (23) of this Resolution.
Interpretation and application must be checked against the official text and current version.