1. Any person having an interest, including consumers and government authorities, shall have the direct right to submit complaints concerning practices that may affect their rights or prejudice their interests. The Ministry, the Concerned Authority, or the Sectoral Regulatory Authority, as the case may be, shall examine such complaints and take the necessary measures in respect thereof in accordance with the provisions of the Decree by Law and this Resolution. 2. A complaint concerning any violation of the provisions of the Decree by Law shall be submitted to the Ministry, the Concerned Authority, or the Sectoral Regulatory Authority, as the case may be, using the form prepared by the Ministry for this purpose in coordination with the relevant authorities and circulated to the Concerned Authorities and Sectoral Regulatory Authorities. Such form shall, at a minimum, include the following particulars: a. The complainant party or parties. b. The respondent party or parties. c. Identification of the infringing practices and the relevant facts. d. The legal provisions alleged to have been violated. e. The evidence and supporting materials substantiating the complaint. f. The actual or potential harm resulting from the infringing practices. g. The final relief sought in the complaint. h. The signature of the complainant or the complainant's legal representative. i. The date of submission of the complaint. j. A statement indicating whether the complaint has been submitted to any other authority within the State and the legal procedures taken in this regard, if any. 3. The complaint submitted pursuant to this Article shall be accompanied by: a. The evidence and supporting materials substantiating the complaint. b. A copy of the receipt evidencing payment of the complaint fee, if any; provided that complaints submitted directly by consumers and government authorities shall be exempt from this requirement.
Interpretation and application must be checked against the official text and current version.