The supplier may file a grievance against resolutions issued in application of the provisions of the present Law, regarding his products that were proved to be unconforming with the requirements of a safe product, in accordance with the following controls: 1. The supplier shall file his grievance in writing to the Ministry within (10) working days from the date of being notified of the resolution. The grievance shall not be accepted, if submitted after the aforesaid deadline. 2. The supplier shall attach the necessary documents indicating the reason for the grievance. 3. During the period of deciding on his grievance, the supplier shall apply the resolution against which he filed the grievance, until the Ministry issues a resolution to the contrary. 4. The Ministry shall take the necessary procedures in relation to deciding on the filed grievances, including the examination of such grievances and verifying the soundness of the same, based on the information provided by the supplier or any other relevant and credible sources. 5. The Ministry shall take its decision on any grievance within a period not exceeding (10) ten working days from the date of receiving it, and its decision shall be final.
Interpretation and application must be checked against the official text and current version.