UAE Central Bank and Financial Institutions Decree-Law

Article 152 — Article (152) Financial Inclusion

Part Three: Regulation of Licensed Financial Institutions and Activities · Chapter Six: Customers’ Protection

1. The Board of Directors shall establish necessary regulations and mechanisms to ensure that every Person shall have the right to access all or part of the banking and financial services and products from Licensed Financial Institutions suited to their needs. 2. The Central Bank, in collaboration with Licensed Financial Institutions, shall design and implement nationwide financial literacy programs to enhance public understanding of reasonable and responsible borrowing, savings, investment risks, and digital financial services. 3. The Central Bank may arrange periodic awareness campaigns through media, educational institutions, and community outreach to reinforce customer protection and financial inclusion objectives.

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